Store Policy and FAQ

COVID-19

Will COVID-19 delay my order?

Yes, there may be delays due to COVID. All items in the shop should be printed and shipped out within a week.

The print on demand service that I use to print and ship your orders is operating at lower capacity to keep their employees safe.

You will get an email with tracking information once your order is filled and ready to send out.

Holiday Updates

When should I order my gifts in time for the holidays?

View the location-specific holiday order deadlines here to see when you should order your gifts.

Shipping

How long does it take for shipping?

Unexpected COVID delays have made it a little harder to give accurate estimates but this should help so you have a better idea:

• US: 7-10 business days
• International (Outside the US): 15-25 business days
• Canada: 25-30 business days

Do you ship internationally?

Yes, we ship most everywhere.

COVID-19 has caused the print-on-demand company I use to currently not be able to ship to the following countries:

Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea – Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.

Shipping to China has also been disabled as carriers have stopped service there.

When will I get my tracking number?

You will get an email with a tracking number after your order is fulfilled. The email will come to the address you listed at checkout. It usually takes around 48 hours for an item to be custom printed and placed in the mail for you to be able to track its movement in the mail.

I ordered multiple products. Will they arrive separately?

Yes, if you order different types of products (ie. wall art and a sticker) they will arrive separately.

Sometimes different types of products are printed in different locations and need different types of packaging – which affects ship time.

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Each country’s policies are different, so fees aren’t always covered at check out.

The final fee is typically based on things like weight, value, and size so if you somewhere that normally has standard customs fees, be prepared for that extra cost.

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

Returns and Exchanges

Can products be returned or exchanged?

Unfortunately, exchanges are not available since every item is printed just for you after an order is placed. We don’t hold any inventory so be sure to check the size of you item to make sure it fits your needs!

Refunds are definitely available if an item is damaged or get lost in the mail – contact support@chillchief.com and we will sort it out together!

What if my order never arrived?

First, double-check the email you received with the tracking code to see the shipping status and if the order has the correct address.

If the order never arrived or went to the wrong address, please contact support@chillchief.com with your order info and I will issue you a refund or send a replacement your way!

What if my order arrives damaged?

Oh no – a damaged product isn’t what you ordered! Please email support@chillchief.com and we can send a replacement your way.

We have a 30-day replacement policy to get you a new one at no cost.

Send along a photo and your order info in your email to support@chillchief.com and it will help us get everything moving quickly so we can fix the damage.